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You can create a new data source by navigating to Build > Data sources and then selecting the main data source type: Documents or External integrations.
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External integrations
You can add various external integrations by clicking the Add external integrations option in the drop-down list.
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You will then be asked to choose which type of integration to add: webpage, ServiceNow Catalog, Confluence knowledge base, or Sharepoint Content.
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Adding a website
To add a new website data source, click the Webpage tile and then Configure and Connect.
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Name your data source;
Add the URL of the website;
Choose whether to limit pages to Only child pages or the Entire website.
Finally, click the Add button to add this website to your data source repository where you can then add it to your agent.
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Adding a third-party integration
ServiceNow catalog
To add a new ServiceNow catalog data source, click the ServiceNow Catalog tile.
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To configure a new ServiceNow catalog data source, you will need to provide the following information:
Give a name to the data source
Select an existing connection to ServiceNow (or add a connection if you don’t have any configured)
Choose a Knowledge baseChoose who to share this data source withFilter the data to add with a Glide query and then select what you are interested in.
Save
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Finally, click the Add button to add this new integration to your data source repository where you can then add it to your agent.
Confluence Knowledge base
To add a new Confluence Knowledge base data source, click the Confluence Knowledge base tile.
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Configuration TBD
Finally, click the Add button to add this new integration to your data source repository where you can then add it to your agent.
SharePoint content
To add a new SharePoint content data source, click the SharePoint content tile.
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Configuration TBD
Finally, click the Add button to add this new integration to your data source repository where you can then add it to your agent.
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