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During the creation process, you can add specific data sources for your agent to search, such as documents, website pages, the ServiceNow Catalog, a Confluence wiki, or content from SharePoint.
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You can create a new data source by navigating to Build > Data sources and selecting the main data source type: Documents or External integrations.
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Data source status
The status of data sources can be tracked via their status tag, which can be the following:
Created: the data source has been created but has not been processed yet.
Awaiting indexing: the data source’s indexing is pending.
Indexing in progress: the data source is being processed and indexed.
Failed: the processing of the data source has failed. In this case, you may need to check its configuration and resynchronize it.
Refresh requested: the data source needs to be reindexedsource’s resynchronization was triggered.
Partial success: A part of the data source failed to be indexed but the rest was indexed successfully. This status indicates that the data source can be used but not all the content is available.
Ready: The data source is ready to use.
Resynchronization
In case the data from your data source has been updated (for example, you added documents to your SharePoint site), you can resynchronize it to ensure you have the most up-to-date data for your agents by clicking the Resync button in Build > External integrations.
Once the Resync button has been clicked, the data source will have the Refresh requested status, meaning that you need to wait for the resynchronization process to finish. The resynchronization time mainly depends on the size and complexity of your data source.
To check if your data source has finished resynchronizing, refresh the page and check its status.
Resynchronizing is also essential if your data source has the Failed status, meaning that its processing failed, or the Partial success status. In this case, check the configuration of the data source and make changes if necessary. If the changes directly pertain to the source data (such as changing the relative site path in a Microsoft SharePoint data source for example), the data source will automatically resync.
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