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Chatbot consultants manage intents.
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Intents are primary logical units of conversations.
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The main idea of a conversation processing is extracting an intent and delivering a corresponding response to a user. Such response might include information or an action.
Let’s take a look at some use cases.
Create and test intents
Learn how to create See the process of creating a new intent.
Learn about intent triggers and configure how the bot detects intents.
Configure a simple response.
Create Learn how to create test sentences for this and link them to the intent.
Execute the test Run tests and verify the resultresults.
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Kbot can connect to various trouble ticketing systems. Once this integration is implemented, consultants can use another kbot Consultants can work with tickets with the help of another Kbot tool called Workflow.
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The Workflow is a dialog model that allows users to run through a dialog using the predefined scheme. |
Let’s take a look at some use cases. The following ticket-related tutorials are presented from the simplest to the most difficult. The difficulty levels are marked from 1 to 3.
Create an incident ticket (sample 1)
Slot filling using intent properties in order to create an incident ticket.
Difficulty: 1
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Learn how to use intent properties.
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Properties basics
When you work with tickets, it is necessary to collect various properties. The process of collecting properties is called Slot Filling. For example, to create a ticket the chatbot requires additional information, such as the ticket’s title, description, priority, etc.
Watch a short video displaying the properties that the chatbot requires to create a ticket.
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Create an incident ticket
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View the process of Slot Filling using several intent properties. As a result, the chatbot creates a ticket with the collected information.
Difficulty: 1,5
Learn how to use intent work with properties.
Learn about utility nodes — special blocks designed specifically to be reused in Workflows.
See the process of creating a ticket that uses the collected properties information.
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