Consultants work on the functional configuration of Kbot. They set up its appearance, add and modify messages, and train the bot. Also they are responsible for the natural language processing (NLP), machine learning, etc.

Working with intents

Chatbot consultants manage intents. Intents are primary logical units of conversations. The main idea of a conversation processing is extracting an intent and delivering a corresponding response to a user. Such response might include information or an action.

Let’s take a look at some use cases.

Create and test intents

• See the process of creating a new intent.

• Learn how the bot detects intents.

• Configure a simple response.

• Learn how to create test sentences and link them to the intent.

• Run tests and verify results.

Working with incidents and requests

Kbot can connect to various trouble ticketing systems. Consultants can work with issues and requests with the help of another Kbot tool called Workflow.

Let’s take a look at some use cases. The following record-related tutorials are presented from the simplest to the most difficult.

Properties basics

When you work with records, it is necessary to collect various properties. The process of collecting properties is called Slot Filling. For example, to create a record the chatbot requires additional information, such as a title, description, priority, etc.

Watch a short video displaying the properties that the chatbot requires to create a record of the incident type.

Create an incident record (sample 1)

View the process of Slot Filling using several intent properties. As a result, the chatbot creates a record with the collected information.

• Learn how to work with properties.

• Learn about utility nodes — special blocks designed specifically to be reused in Workflows.

• See the process of creating a record that uses properties information.

Create an incident record (sample 2)

View the process of Slot Filling by collecting the pieces of information required for creating a record through a conversation workflow.

• Continue studying how to manage properties.

• Learn how to ask a user to type something and how to save this data in a variable.

• Make the chatbot type a message during a workflow dialog.

Create an incident record (sample 3)

Another example of the Slot Filling process. Collecting the pieces of information required for creating a record through a conversation workflow.

• Learn about Confirm and Case nodes.

• See how you can create more complex Workflows.

Categorize records

See how a utility node can be used to detect the record category. In this example we demonstrate how you can call the record categorization Workflow. For instance, this Workflow can be called by the Incident or Request intents.

• Learn how to use the Classify utility node.

Cart Management

Kbot for Snow can help you select and purchase various items. For example, it can simplify choosing and requesting a new laptop.

Learn how to:

• Add or remove elements in a cart.

• Request to check out a cart.