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The Workflow is a dialog model that allows users to run through a dialog using the predefined scheme. The scheme is built with Nodes — the building blocks of the Workflow. |
Let’s take a look at some use cases. The following ticket-related tutorials are presented from the simplest to the most difficult.
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Create an incident ticket (sample 1)
View the process of Slot Filling using several intent properties. As a result, the chatbot creates a ticket with the collected information.
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Create an incident ticket (sample
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2)
View the process of Slot filling Filling by collecting the pieces of information required for creating a ticket through a conversation workflow.
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Continue studying how to manage properties.
Learn how to ask a user to type something and how to save this data in a variable.
Make the chatbot type a message during a workflow dialog.
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Create an incident ticket (
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sample 3)
Slot filling by collecting Another example of the Slot Filling process. Collecting the pieces of information required for creating a ticket through a conversation workflow.
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Learn about Confirm and Case nodes.
See how you can create more complex Workflows.
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