User statement is something that a user types during a conversation. It might be a request, a question, etcor anything else. Kbot Koji evaluates user statements and allows you to study the corresponding processing statistics.
The Chatbot > Conversations report helps you to view the complete perform the following:
View the list of conversations over the specified period
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Check user statement statuses.
Study the conversations' content.
Filtering conversations
To view a specific set of conversations, use the filtering options:
User groups
Language
Time period
User name
Conversation status
Display type (what Koji should show: the entire conversation or just user statements)
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User statement status
Kbot Koji classifies each user statement into one of five 5 categories.
Completed
User statement is marked as Completedwhen KbotKoji:
Understands what a user wants to do.
Knows how to deal with this handle the situation.
Solves the user’s problem.
Abandoned
An intent is the user's goal. Something that he or she needs at the moment. If the processing of an intent is stopped or interrupted in the middle, the user statement is marked as Abandoned.
There are two ways this status can be assigned:
Reaching the timeout. Imagine going for a coffee and leaving the computer on.
Typing “stop” before the intent processing is finished.
Not
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enough
Once an intent’s processing is done, Koji might ask a user whether the problem was solved or not. This is a common scenario for search-specific ones intents with the Knowledge Base knowledge base response type, ask users “Was it enough to solve the problem?” once Kbot has provided a user which provide users with articles.
If a user states that the reply is insufficient, the input is marked as Not Enoughenough. Thus, a knowledge manager is aware that some bot replies should must be improved.
Not
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understood
User statement is marked as Not Understoodunderstood when Kbot Koji does not have any options on replying to a user request.
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In case an internal technical error occurs while the a user statement is being processed, the corresponding Failed status is assigned.