User statement is something that a user types during a conversation. It might be a request, a question, etc. Kbot evaluates user statements and allows you to study the corresponding processing statistics.

The Conversations report helps you to view the complete list of conversations over the specified period. Select checkboxes to study details on specific conversations.

User statement status

Kbot classifies each user statement into one of five categories.

Completed

User statement is marked as Completed when Kbot:

• Understands what a user wants to do.

• Knows how to deal with this situation.

• Solves the user’s problem.

Abandoned

If the processing of an intent is stopped or interrupted in the middle, the user statement is marked as Abandoned. There are two ways this status can be assigned:

• Reaching the timeout. Imagine going for a coffee and leaving the computer on.

• Typing “stop” before the intent processing is finished.

Not Enough

Some intents, such as search-specific ones with the Knowledge Base response type, ask users “Was it enough to solve the problem?” once Kbot has provided a user with articles. If a user states that the reply is insufficient, the input is marked as Not Enough. Thus, a knowledge manager is aware that some bot replies should be improved.

Not Understood

User statement is marked as Not Understood when Kbot does not have any options on replying to a user request.

Failed

In case an internal technical error occurs while the user statement is being processed, the corresponding Failed status is assigned.