In some cases users can switch the project to view the related content, such as tickets. You can disable the project selection functionality.

Key points

Users can ask their the virtual assistant to show their tickets. In case multiple projects are defined, users can switch the project to view the associated tickets. You can set the default project and To do so, they need to click the Switch project button in the chat.

If you need to let them interact with only one project, you can disable the project selection functionality. To do so, you must set the default project.

Setting the default project

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