Users can ask the virtual assistant to show their tickets. In case multiple projects are defined, users can switch the project to view the associated tickets. To do so, they need to click the Switch project button in the chat.

If you need to let them interact with only one project, you can disable the project selection functionality. To do so, you must set the default project.

Setting the default project

Open the configuration file kbot.conf and add the variable that defines the default project:

Now the Switch project button is not available in the chat.