What is the

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Agentic platform?

The Konverso Agentic platform is a solution offered by Konverso that enables users to utilize and create LLM-powered agents to help them with various tasks, from searching the web for answers to ITSM ticket management. Additionally, private data sources (like company data) can be integrated with the platform to enable employees to get personalized answers for specific work processes.

What is an AI agent?

AnAI agent, agent for short, is a virtual proxy designed to help users with specific tasks, such as summarizing text, translating, or even fetching information from a data source, when requested.

An AI agent can be defined as having the following attributes: 

• A description of its purpose that will allow other AI agents to identify and collaborate with it. 

• Instructions indicating the context, the objectives of the AI agent, the data sources to query, the tasks to be performed, the examples to be used, the checks to be carried out, etc. 

  • The use of a small or large multimodal generative model (mainly called a Large Language Model or LLM) to interpret the instructions and generate the result. 

  • The multimodal generative model will process an input that a human will produce in a conversational interaction.

  • Similarly, the generative model will produce an output that will be evaluated by the human in co-pilot mode. This output can also be shared with another AI agent.

  • The agent will rely on the short-term memory of the multimodal generative model and its long-term memory (this memory is persistent and can be used to personalize future interactions), as well as on planning, decision-making, and reasoning capabilities. 

• Access to tools, which may include access to enterprise applications and search engines. The multimodal generative model will decide which tools to use and in what sequence to achieve its objective. 

• Access to external data sources in addition to the training data of the model. 

First steps

Accessing the interface and authentication

You can access the Konverso Agentic platform via this link: https://appagentic.konverso.ai.

Signing up for the

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Agentic Platform

Sign If you are the main admin of your organization, you can sign up for the Konverso Agentic platform by providing the following information on the sign-up page:

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Activating your account

Once your account is created, you will receive an email prompting you to activate your account. Please follow the instructions in the email to activate the account.

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To use an agent, you can either:

• Type @ in the chat box or click the Invoke an Agent button and then select the agent you want to discuss with. Type your question and click the Start Chatting Send button to start the conversation.

• Select an agent from the provided list to open a new window where you can discuss with the selected agent. You can search any agents by name or category in the search field below the chat box.

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Tutorials

Coming soon!

What’s next?

1. If you are an

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1. Admin, we recommend you learn about the user roles and how to manage your workspace by reading this page: User roles & journeys.

2. If you are an Admin or an Agent builder, you can create and configure your agents.