Prerequisites

To use this functionality, a user must have the Koji admin role. To manage roles, go to Configuration > Tenants > Tenant role setup.

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Key points

Conversation training allows you to analyze real-life conversations and improve the bot’s ability to provide useful replies.

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The approach of monitoring real conversations and cleaning up the replies ensures the accurate training that is based on relevant and trustworthy data.

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Insights

The main purpose of the Conversation training tool is to improve Kbot replies: they must be useful and quickly help users. These replies are referred to as “insights”.

Insights are any items that prove to be helpful: intents, short answers , or articles.

How does it work?

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