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What is Koji?
Koji is a сhatbot for Jira Service Management. It helps you automate your service desk with Konverso Intelligent Virtual Agent!
Answering frequent questions from employees
Koji offers different possibilities to learn recurring questions and answers. For instance, it can retrieve the appropriate answers from Confluence or browse the web to extract the best answers for your users.
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Assisting employees with tickets
Koji assists users in creating a new ticket, provides status on existing tickets and enables users to add new comments.
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Expanding Koji’s value
Koji provides project managers with analytics, so they can review conversations and new questions from users, easily add new responses, and measure each user’s satisfaction.
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Want to know more? Please, visit the Kbot for Atlassian Jira Service Management documentation! |
What is Koji dedicated instance?
Koji is the out-of-the-box IT Service Desk Virtual Agent. However, if your organization wants the full control over the solution and higher levels of customization, Konverso offers the possibility to get a dedicated Koji instance, where you can modify anything.
Full range of Kbot functionalities
A dedicated Koji instance provides you with access to all Kbot capabilities:
Editing intents or workflows;
Building your own scenarios;
Customizing bot messages;
And much more.
When to choose a dedicated instance?
This setup is particularity relevant for the following situations:
You are a managed service provider and wish to offer your own, customized Koji service to your Jira accounts.
You want the full control over the solution and be able to change its components.
What’s next?
Getting started
To begin with, contact us to discuss the project, or explore the documentation at your own pace. Also, this is the right page to start: Getting started.
Connecting Jira Service Management and Koji
Once you are provided with the Koji instance from Konverso, you must connect it with your Jira Service Management instance. See Connecting Jira Service Management and Koji to learn more.
Live agents
If Koji is unable to help a user in a particular case, the user can ask to speak to an operator to find a solution. Read the Live agents page to see how this functionality works.
Koji in Slack
Your virtual agent can be integrated into Slack. See Koji in Slack to learn about this integration.
Koji in Microsoft Teams
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Where to begin?
View the Getting started page to see how to launch your Koji project.