The Agentic platform has many pre-built agents you can use out of the box but you can also create your own agent based on these pre-built agents using templates.

Step 1: Select a template

To do so, go to the Build > Agents menu and click the+ Create an agent button, or click directly on the+ Create an agent button at on the top right of the page when in build Build mode.

Then, during the first step of the creation process, you can browse the library of agent templates and select one you would like to customize. Note that you can filter the templates You can find a specific template quickly by filtering by name or category to find one quicker.

In this example, we will choose For instance, you can select the Customer support agent template .– screenshot --to customize it to fit your use case.

Step 2: Customize the template

After choosing a template, you will find be able to view all the configuration information already filled. To make it more fitting to your case, you will need to modify the various fields pre-filled information of the template and change it according to your needs.

– screenshot --

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