Users are people interacting with Kbot: asking questions, managing ticketsissues and requests, etc. They can start and stop conversations, switch languages, evaluate how useful Kbot's actions are, request to speak with an operator, etc.
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Attach files
Attach files to your ticketsrecords. You can attach files at any moment of the conversation when the bot is gathering information required for a ticket creation.
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either logging an issue or making a request.
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Clear the chat
Select this option from the menu in the upper right of the chat window to remove all the messages from the screen.
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Click the Help button, and the help is opened in a new tab. Alternatively, type |
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Interact with Kbot
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Kbot supports multiple communication channels, including web chat, Skype, Cisco Jabber, Microsoft Teams, etc. The channels are configured by administrators, so the channel available for you depends on your company environment. Type anything to start communicating with the bot
If your organization uses the web chat instance of Kbot, all you will need to start is a URL. The chatbot supports the Open Authorization protocol (OAuth2), so it is possible to log in using your Google or Microsoft credentials. Again — it will depend on your Kbot’s specific configuration.
Microsoft Teams
You can interact with Kbot in Microsoft Teams in two ways: in the Team's tab or in the Chat.
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