Once you have installed Koji, you might want to check the settings that define its behavior. To do so, click Koji settings to see and modify settings.
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Prerequisites
Before you start modifying and using Koji, you must read and accept the End User License Agreement. Click the link to view the document. If you agree with the terms, click the button to accept them. Once it is done, you can refresh the page and start configuring your Koji.
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https://konverso.atlassian.net/wiki/spaces/DKI/overview?homepageId=2873524319: the overview of a dedicated instance and its features;
Live agents: the page on live agents and corresponding configuration.
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If enabled, mandatory ticket fields are automatically retrieved during the conversation and the ticket is created by the chatbot.
If disabled, a user receives a link to the JSM form to create a ticket of the selected type.
Generative AI
This newest Koji feature allows you to enable the use of Generative AI (GPT) to answer the questions of your users in both ways:
Using the basic GPT model with the knowledge from your FAQ knowledge base;
Using the basic GPT model with no added knowledge.
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This feature has been tested and is the most stable with English and French. Beware that using asking questions in other languages may not result in satisfying answers. |
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If you would like to benefit from more advanced features, please contact Konverso via this link: Contact Us. |
Generative AI with GPT using your local FAQ
You can enable GPT (Azure OpenAI) to generate an answer based on your local FAQ knowledge base.
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Konverso uses the Azure OpenAI service to ensure the protection of customers' data. Please refer to this page: https://learn.microsoft.com/en-us/legal/cognitive-services/openai/data-privacy for more information about Azure OpenAI’s data protection policy and security. |
Before using this feature, please sure that you have created and enabled your FAQ. Learn how to create FAQs on this documentation page or by watching our tutorial video: https://www.youtube.com/watch?v=9HnnSGPiq6U.
Step 1: Create and enable your FAQ
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Step 2: Enable Generative AI with GPT (Azure OpenAI) using your local FAQ
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Step 3: Reindex your FAQ content to immediately benefit from Generative AI
Click the Index the data of your local FAQ button to launch the re-indexation process of your FAQ. This step is needed in order to immediately make the content of your FAQ available to GPT. This is also needed if you made changes to your FAQ.
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Note that your FAQ is still automatically re-indexed every night, so if you made changes to the FAQ and you do not re-index manually, the changes will be taken into account after the automatic re-indexation the next day.
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If you would like to use Generative AI with your Confluence content, please contact Konverso via this link: Contact Us. |
Generative AI with GPT
You can enable GPT (Azure OpenAI) to generate an answer based on the knowledge used to train the model.
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Note that only knowledge prior to 2022 is available. |
Search
Define the list of knowledge bases where your assistant will look for answers:
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