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• Virtual Agent for IT Help Desk is installed on your ServiceNow instance.

• The button is set for the whole portal.

References

• The To view the Kbot UI script (replace the host in this link with your host), search for x_konve_kbot_test.KonversoWebChatWidget in ServiceNow.

• To learn more about building custom widgets, view the official ServiceNow documentation.

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Hiding the default button

1. In your ServiceNow environment, open the KonversoWidgetSettingsUtils object.

2. Add the following string:

buttonInvisible: true

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To hide the default button, select the Hide button checkbox in the widget creation tool.

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Creating a new widget

1. Open the Service Portal Configuration. To do so, either find Service Portal Configuration in the navigation tree, or go directly to https://<your-host>.service-now.com/sp_config.

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As the a result, you should get the following:

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1. Save the widget.

Case of multiple widgets, same target host:

You need to ensure your two init functions:

Kbot.get().Widgets.initRemoteConfig('widget-id-value-1')
Kbot.get().Widgets.initRemoteConfig('widget-id-value-2')

All you need to to have two distinct client scripts, each pointing to a different widget id.

api.controller=function() {
  /* widget controller */
  var c = this;
  c.showKbotWidget = function() {
        
		Kbot.get().Widgets.execute('widget-id-value-2', 'showWidget')
	}
};

Adding the widget to a portal

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6. Drag and drop it to the area where you want to place the button.

7. Click . Save the changes.

Now you can click Preview to see how the page will look with the button.

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