What is

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Virtual Agent for IT Service Desk? 

Kbot Virtual Agent for IT Service Desk is a virtual assistant that helps you work in O365 environment. the ServiceNow environment. It simplifies the processes of interaction, making searching for information and logging issues or making requests easier and faster.

You do not need to open the ServiceNow portal, just let the chatbot know what you need right now. No switching between windows — the ServiceNow functionalities are available in the chat.

Find answers

If you have any questions about O365 products, ask Kbotthe virtual agent. It has got the access to knowledge bases with O365 information, so you do not need to use the search systems by yourself. Ask Kbot the assistant and get the answers right away.

Kbot finds answers

When you ask a question about the O365 environment, Kbot provides you with information from knowledge bases. The : the articles might contain instructions, screenshots, and videos. or videos. Open quick previews and study the article if it seems useful.

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Log issues and make requests

If you need to create a ticket, Kbot log an issue or make a request, Virtual Agent for IT Service Desk can do it for you. Type the name of the ticket, add the Ask the assistant to create a new record, type a title, add description, estimate the priority, etc. 

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How do I interact with Kbot?

You can communicate with Kbot in two ways: in the Team's tab or in the Chat.

Tab

Kbot is displayed as the web chat. Take advantage of speech-to-text technologies and other features.

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Chat

Exchange messages the same way you communicate with your colleagues.

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