To view the Kbot UI script, go to this page (replace ven03673 in this link with your host)search for x_konve_kbot_test.KonversoWebChatWidget in ServiceNow.
To learn more about building custom widgets, view the official ServiceNow documentation.

Hiding the default button

1. In your ServiceNow environment, open the KonversoWidgetSettingsUtils object (replace ven03673 in this link with your host).

2. Add the following string:

Code Block
buttonInvisible: true

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3. Save and apply the changes.

To hide the default button, select the Hide button checkbox in the widget creation tool.

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Info
To view the complete set of widget options, see this page.

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Info
You can find the widget ID (which is `'service-now-chat'` here) in the UI script (replace the host in this link with your host), search for `Kbot.get().Widgets.init` (string number 170).

As the a result, you should get the following:

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Case of multiple widgets, same target host:

You need to ensure your two init functions:

Code Block
Kbot.get().Widgets.initRemoteConfig('widget-id-value-1') Kbot.get().Widgets.initRemoteConfig('widget-id-value-2')

All you need to to have two distinct client scripts, each pointing to a different widget id.

Code Block
api.controller=function() { /* widget controller */ var c = this; c.showKbotWidget = function() { Kbot.get().Widgets.execute('widget-id-value-2', 'showWidget') } };

Adding the widget to a portal

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