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Service Level Agreement Definition

Support Hours of Operation: 8am-5pm CET, GMT+2
Support Days of Operation: Monday – Friday (except for Public Holidays in France)
Promised Call Response Time: Within 4 hours of received support request
Promised Call Resolution Time: Within 2-14 business days of response
Contact Method: Phone, email, website
Contact Details: +33 (0)1 41 10 83 53, support@konverso.ai, https://www.konverso.ai/
Server Update Hours : 0:00 am-0:30 am GMT

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