What is the Agentic platform?

The Agentic platform is a solution offered by Konverso that enables users to utilize and create LLM-powered agents to help them with various tasks, from searching the web for answers to ITSM ticket management. Additionally, private data sources (like company data) can be integrated with the platform to enable employees to get personalized answers for specific work processes.

An agent is a virtual proxy designed to help users with specific tasks, such as summarizing text, translating, or even fetching information from a data source, when requested.

First steps

Accessing the interface and connection

You can access the Agentic solution via this link: https://app.konverso.ai.

Connection methods

You can connect to the application with various methods:

• Using a local account: email and password

• Using your Google account

• Using your Microsoft account

Onboarding

If your account is already part of a company, you are directly redirected to the application.

However, if this is not the case, you will be prompted to create an organization by providing the related information (tbd).

Upon completion of this step, you will be redirected to the application.

How to use an agent?

To use an agent, you can either:

• directly type in the chat box by mentioning @Master to query the Master agent, who will redirect you to the right agent. You can then type your question to the suggested agent;

• select an agent in the provided list to open a new window where you can discuss with the selected agent.

Manage previous conversations

You can view and even resume previous conversations by going to the Discussions tab.

Tutorials

TBD

What’s next?

If you are an Administrator or an Agent builder, you can create and configure your agents.