Agents can use tools to carry out specific tasks, from simple ones that facilitate interactions between the user and the agent (such as asking clarification questions) to more complex ones that allow the user to interact with an external API (such as getting information about a ticket in Jira for example).
Adding a tool to an agent is not mandatory but it can be beneficial depending on your use case. Agents without any tools will only use the selected LLM model to generate an answer.
Tools and use cases
Our platform provides a range of tools applicable to various use cases. In this section, we will offer recommendations on which tools to use based on specific use cases. Please refer to the following section for more information about the tools mentioned below.
Information retrieval
Information retrieval is one of the most useful tasks that an agent can carry out. Indeed, whether you want to get the latest information about a subject or you want to get the answer to a specific question from your internal data, information retrieval is a key feature to integrate with your agents.
Recommended tools:
Web search + Web page content: Get the latest information about any subject by searching the web to enable your agents to answer any question from a user.
Excel - Read content: Retrieve data from an Excel file for further processing by your agent.
What about retrieving information from my internal data?
To enable your agents to search in your company’s data (such as FAQs, documentation, etc.) or even specific websites and answer users' queries, you only need to create data sources and link those data sources to your agents.
Combine your data sources with a well-written prompt to enable your agent to retrieve your internal information and answer any related questions.
Read our documentation on data sources to learn what type of data you can leverage.
General productivity
You can boost your everyday productivity by adding these tools to your agents:
Calculator: Allows your agent to answer any calculations given by a user.
Get weather: Allows your agent to retrieve weather information given a place and date.
Content creation and management
Improve your content creation and management with these dedicated tools:
Confluence tools: Destined to teams using Confluence, this toolset allows your agents to create, edit, and search for pages within a Confluence space.
PowerPoint tools: Enables your agents to create PowerPoint documents and add slides.
Chart generation: Enables your agents to generate a chart according to the data given by the user.
Excel - Create file + Excel - Write content: Enables your agents to create a new Excel file and write content in its cells.
Sales
Save time for sales-related tasks by adding these tools to your agents:
Excel - Fill RFP Sheet + Excel - Read content: Ideal for an agent dedicated to the processing of RFPs, this combination of tools enables your agents to retrieve your RFP data from an Excel file and to fill the sheet of an RFP (Request for Proposal) document in the Excel format.
Predefined tools
Common tools
Name | Description |
|---|---|
Ask user | Allows the agent to ask the user a specific question without interrupting its reasoning. |
Ask user choice | Allows the agent to ask the user to choose between several options without interrupting its reasoning given a query and a list of options. |
Talk to live agent | Allows the agent to connect a user with a live human agent. |
Calculator | Allows the agent to perform calculations. |
Get weather | Allows the agent to fetch information about the weather given a city name and a date. |
Chart generation | Allows the agent to generate a chart (line, bar, or pie chart) using the information given by the user:
|
Excel - Create file | Allows the agent to create a new Excel file. |
Excel - Fill RFP sheet | Allows the agent to fill a sheet of an Excel RFP given:
|
Excel - Read content | Allows the agent to read the content of an Excel file given its path. |
Excel - Write content | Allows the agent to write content in the cell of an Excel file given:
|
PowerPoint | |
PowerPoint - Create file | Allows the agent to create a new PowerPoint presentation. |
PowerPoint - Add double text slide | Allows the agent to add a slide with two text columns to a PowerPoint presentation given:
|
PowerPoint - Add image slide | Allows the agent to add an image slide to a PowerPoint presentation given:
The given image path must be a local path and not a URL. |
PowerPoint - Add single text slide | Allows the agent to add a slide with one text column to a PowerPoint presentation given:
|
PowerPoint - Add title slide | Allows the agent to add a title slide to a PowerPoint presentation given:
|
Web | |
Web search | Allows the agent to search the web to gather the latest information about a user’s question. |
Web page content | Allows the agent to get the full content of a specific webpage given its URL. |
Advanced tools
Tools for Atlassian Confluence
Name | Description |
|---|---|
Confluence - Get spaces info | Allows the agent to get the names and keys of all the spaces in Confluence. |
Confluence - Get page info | Allows the agent to get the details of a page in Confluence given:
|
Confluence - Create page | Allows the agent to create a new page in Confluence given:
|
Confluence - Edit page | Allows the agent to edit the content of a page in Confluence given:
|
Confluence - Filter pages | Allows the agent to search and filter pages in a given space according to the given Confluence space key and the following metadata:
|
Tools for ServiceNow
Name | Description |
|---|---|
ServiceNow - Catalog item details | Allows the agent to extract the variables and technical values of a ServiceNow catalog item by its ID. |
ServiceNow - Catalog item order | Allows the agent to create an order for an item of the ServiceNow catalog given the variables and the catalog item ID. |
ServiceNow - Create ticket | Allows the agent to create a ServiceNow ticket given:
|