One of Konverso’s priorities is creating secure solutions and services. Our team strives to ensure the robust protection of both our intellectual property and clients' data. This document describes how we deal with security bugs.

Key points

Our product is in the constant development, so we improve it and take care of various issues on a regular basis. Once a vulnerability is discovered, we create a internal ticket for tracking the issue and deal with it in accordance with the given issue’s priority. The issues that cover security vulnerability get the high priority.

Support Center

Our Support Center is a place for clients to find answers or get help. There are multiple portals for various solutions, including general security matters, and solution-specific ones.

General Kbot Security

If users face any issues related to security breaches of possible vulnerabilities, they can contact us through the Kbot security portal.

Kbot for Atlassian Jira Service Management

When users have any kinds of questions on Koji, they can contact us through the Kbot for Atlassian Jira Service Management portal.

Kbot for ServiceNow

If users have questions about our solution for ServiceNow, they can contact us through the Kbot for ServiceNow portal.