Agents allow you to leverage private or public data to improve the quality of their answers by searching in designated data sources and retrieving the most relevant data to respond.
During the creation process, you can add specific data sources for your agent to search, such as documents, website pages, the ServiceNow Catalog, a Confluence wiki, or content from SharePoint.
You can create a new data source by navigating to Build > Data sources and selecting the main data source type: Documents or External integrations.