With Virtual Agent for IT Help Desk set up on your ServiceNow instance, you can either use the Kbot button for opening the widget, or use the native ServiceNow widget.
Given a ServiceNow instance configured with the Konverso application “Virtual Agent for IT Help Desk”, with one configured UI Script, attached to a portal, you may want to use on native Snow widget (a component of your portal) to open the Kbot widget, instead of using the native Kbot floating button.
The objective of this page is to explains how to achieve this and specifically:
hide the Widget button
Link the Widget to a ServiceNow button