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Once you have finished the Guided Setup tour, you can set up the portal link, enable live chat functionalities, fine-tune the knowledge base search, and configure the ITSM solution, and much more.

To learn more about all these steps, explore this documentation chapter.the following pages:

• Setting up the portal link

• Configuring OAuth 2.0

• Service account

• Setting up Live chat

• Setting up knowledge base search

• Setting up ITSM

• Setting up the widget

• Integration with Microsoft Teams

Debug

When interacting with ServiceNow, the Virtual agent for IT Service Desk application logs key events. It can also add this information into the syslog table. To enable these debug messages, you must set up the debug accordingly. To do so, go to Virtual agent for IT Service Desk > Debug and select the Yes checkbox.

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