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Widget appearance and behavior
Width: the The width and height of the chat window, its colors and position.
Text of buttons.
Behavior: make the conversation refresh on close, or make the chat modal.
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Button appearance
Text of the button and its tooltip.
Button colors for default and hover states.
Button position.
The tooltip hide timeout.
The button icon.
Hide the button.
Widget icon file.
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Copying ID
Click Save and copy the widget ID — you will need to enter it in ServiceNow later. The ID is available in the browser address bar (the last value after /), or in the Code for embedding area on the right side of the window.
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Enabling the widget in ServiceNow
In ServiceNow, go to Virtual Agent for IT Service Desk > Properties and enter the host for your Kbot application and the widget ID.
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Migrating from old widget
In older widget versions, you had to set the widget configuration in your ServiceNow environment:
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In case you are migrating from an old version of widget to the new one, you might want to keep the parameters you have defined earlier. To do so, export the properties from the sys_properties table:
| Code Block |
|---|
Application = "Virtual Agent for IT Service Desk" |
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Setting | Parameter |
|---|---|
Widget width |
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Widget height |
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Chat window position:
Title background color |
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Title text color |
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Text of the “resize” button |
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Text of the “close” button |
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Text of the “minimize” button |
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Refresh conversation on close |
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Button appearance
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Make the chat modal:
Text of the widget button |
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Button tooltip |
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Button background color |
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Button |
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text color |
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|
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Button |
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position |
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Tooltip hide timeout:
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Display the button icon:
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Hide button |
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Widget icon file |
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|
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Copying ID
Click Save and copy the widget ID — you will need to enter it in ServiceNow later. The ID is available in the browser address bar (the last value after /), or in the Code for embedding area on the right side of the window.
...
Enabling the widget in ServiceNow
In ServiceNow, go to Virtual Agent for IT Service Desk > Properties and enter the host for your Kbot application and the widget ID.
...
Previously, you had to set the widget configuration in your ServiceNow environment. The old widget properties view in ServiceNow contained the settings.
...
Migrating from old widget
In case you are migrating from old version of widget to the new one, you might want to keep the parameters you have defined earlier. To do so, export the properties from the sys_properties table:
| Code Block |
|---|
Application = "Virtual Agent for IT Service Desk" |
...