To create a widget for your ServiceNow environment, go to Configuration > Widget and create one.

Key points

To add a widget on your ServiceNow portal:

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To configure your widget, go to Configuration > Widget on your Kbot host .

Widget parameters

Let’s take a look at the settingsand set the parameters.

General settings

• Name: enter the name of your widget.

• Description: enter the description.

• Application: select the application type for your widget.

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Widget appearance and behavior

• Width: the x_konve_kbot_test.kbot.widget.width parameter.

• Height: the x_konve_kbot_test.kbot.widget.height parameter.

• Chat window position:

• Title background color: the x_konve_kbot_test.kbot.widget.height parameter.

• Title text color: the x_konve_kbot_test.kbot.widget.color_title_text parameter.

• Resize button text: the x_konve_kbot_test.kbot.widget.label_resize parameter.

• Close button text: the x_konve_kbot_test.kbot.widget.label_close parameter.

• Minimize button text: the x_konve_kbot_test.kbot.widget.label_minimize parameter.

• Refresh conversation on close:

• Make the chat modal:

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Button appearance

• Button text: the x_konve_kbot_test.kbot.widget.label_button parameter.

• Button tooltip:

• Button background color: the x_konve_kbot_test.kbot.widget.color_button_bg parameter.

• Button background color on hover:

• Button text color: the x_konve_kbot_test.kbot.widget.color_button_text parameter.

• Button background color on hover:

• Button position: the x_konve_kbot_test.kbot.widget.button_position parameter.

• Tooltip hide timeout:

• Display the button icon:

• Hide button:

• Widget icon file:

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