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To configure your widget, go to Configuration > Widget on your Kbot host and set the parameters.

Info

In case you are migrating from old version of widget to the new one, you might want to keep the parameters you have defined earlier. To do so, you need to export the properties from the sys_properties table. Please, read more about it in the section below.

General settings

  • Name: enter the name of your widget.

  • Description: enter the description.

  • Application: select the application type Web chat (/) for your ServiceNow widget.

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Widget appearance and behavior

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