Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

  • Website: add the URL of a website from which you wish to leverage the content.

  • Confluence knowledge base: add content from a Confluence wiki.

  • SharePoint content: add content from a SharePoint site.

  • ServiceNow catalog: add content from the ServiceNow catalog.

  • ServiceNow knowledge base: add content from the ServiceNow knowledge base.

Table of Contents
minLevel1
maxLevel6
outlinefalse
styledefault
typelist
printabletrue

...

To add a new website data source, click the Webpage tile and provide the following information:

  1. Name your data source;

  2. Add the URL of the website;

  3. Choose who to share this data source with: Only me or Builders;

  4. Choose whether to limit pages to Only child pages or the Entire website.

  5. Finally, click the Save button to add this website to your data source repository.

Adding a Confluence knowledge base

To add a new Confluence knowledge base data source, click the Confluence knowledge base tile.

Configuration TBD

Finally, click the Save button to add this new integration to your data source repository.

Adding SharePoint content

Click the SharePoint content tile to add a new SharePoint content data source.

  1. Name the data source;

  2. Select an existing credential for SharePoint, or click the Add a credential button if you don’t have any configured.

  3. Choose who to share this data source with: Only me or Builders.

  4. Specify the Site path where your SharePoint content is located, in the following format /sites/mysite.

  5. Optionally, you can specify the Folders' paths. By default, the folder path Shared Documents, which corresponds to the main default Documents folder, is specified.

  6. Select the Language of your SharePoint files;

  7. Optionally, you can specify Regex patterns to exclude specific files. Regex patterns follow this format: .*\ + the file extension you want to exclude, e.g. .*\.mp4 will exclude all MP4 files.

  8. Add a description for your data source;

  9. Finally, click the Save button to add this new integration to your data source repository.

Adding a ServiceNow catalog integration

...

To add a new ServiceNow catalog data source, click the ServiceNow Catalog tile and provide the following information:

To configure a new ServiceNow catalog data source, you will need to provide the following information:

  1. Give a name to Name the data source;

  2. Select an existing credential to ServiceNow, or click the Add a credential button if you don’t have any configured).

  3. Choose a Knowledge baseChoose who to share this data source with: Only me or Builders.

  4. Filter the data to add with a Glide query and then select what you are interested in.Save

  5. Finally, click the Save button to add this new integration to your data source repository.

Info

What is a Glide Query?

A Glide query is an API used to query a ServiceNow database. If you are new to ServiceNow and GlideQuery, we recommend you read the ServiceNow GlideQuery API documentation.

Adding a

...

ServiceNow knowledge base integration

The ServiceNow knowledge base contains knowledge articles that can be used by agents. Note that the Knowledge API (sn_km_api) package must be installed in your ServiceNow tenant to be able to access the knowledge articles.

To add a new Confluence ServiceNow knowledge base data source, click the Confluence ServiceNow knowledge base tile .

Configuration TBD

Finally, click the Save button to add this new integration to your data source repository.

Adding SharePoint content

To add a new SharePoint content data source, click the SharePoint content tile.

Configuration TBDand provide the following information:

  1. Name the data source;

  2. Select an existing credential to ServiceNow, or click the Add a credential button if you don’t have any configured.

  3. Choose who to share this data source with: Only me or Builders.

  4. Filter the data to add with a Glide query and then select what you are interested in.

  5. Finally, click the Save button to add this new integration to your data source repository.

Info

What is a Glide Query?

A Glide query is an API used to query a ServiceNow database. If you are new to ServiceNow and GlideQuery, we recommend you read the ServiceNow GlideQuery API documentation.