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Prerequisites

Before you create a ServiceNow catalog data source, you need to ensure you have configured a ServiceNow credential in Admin > credentials.

Adding a ServiceNow catalog integration

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• Go to Build > Data sources > External integrations.

• Click the Add integrationsan integration button;

• Next, click the ServiceNow Catalog tile and provide the following information:

  • Name the data source;

  • Select an existing credential credentials to ServiceNow, or click the Add a credential button if you don’t have any configured

  • Choose who to share this data source with: Only me or Builders.

  • Filter the data to add with a Glide query and then select what you are interested in;

  • Add a description to the data source;

  • (Optional) Specify the Articles language, e.g. en or fr.

  • Specify the ServiceNow portal URL suffix (ONLY relevant for the Links to the articles);

  • Table name (sys_class_name): Specify the name of the catalog table to retrieve the items from., for example, sc_cat_item.

  • (Optional) Type an SQL filter (Glide query) to filter the items of the ServiceNow catalog.

Finally, click the Save Add external integration button to add this new integration to your data source repository.

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