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Prerequisites

Before you create a ServiceNow KB (KB API) data source, you need to ensure you have configured a ServiceNow credential in Admin > credentials.

Adding a ServiceNow knowledge base integration

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• Go to Build > Data sources > External integrations.

• Click the Add integrationsan integration button;

• Next, click the ServiceNow knowledge base tile and provide the following information:

  • Name the data source;

  • Select an existing credential credentials to ServiceNow, or click the Add a credential button if you don’t have any configured

  • Choose who to share this data source with: Only me or Builders.

  • Filter the data to add with a Glide query and then select what you are interested in;

  • Add a description to the data source;

  • (Optional) Specify the Articles language, e.g. en or fr.

  • Specify the ServiceNow portal URL suffix (ONLY relevant for the Links to the articles);

  • Specify the ServiceNow article identifier, for example, number or sys_id.

  • (Optional) Type an SQL filter (Glide query) to filter the articles of the ServiceNow knowledge base. Note that by default, all articles are retrieved.

Finally, click the Save Add external integration button to add this new integration to your data source repository.

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