On this page, you will find the list of pre-built agents offered by the Konverso platform. Most of them work right out of the box but some of them need some configuration on your part to be able to use them.

Categories

Our pre-built agents have been categorized to help you search for the ones you need in your daily work.

The pre-defined categories are the following:

• Productivity: general productivity tasks for employees.

• IT Support: help users with IT-related inquiries, especially regarding ServiceNow.

• HR: support employees with all HR-related matters.

• Marketing: manage digital marketing tasks.

• Knowledge: manage written content, such as documentation.

• Sales: manage sales-related matters, from customer insight, and sales Q&A to customer RFP.

• Customer support: manage the customer support life cycle.

You can also use one of these to categorize your agents when building your own.

List of agents

Blog Expert

🏷️ Marketing -

The Blog Expert helps users create, manage, and optimize blog content through features such as content generation, SEO optimization, editing, content strategy, and audience engagement.

Calculus expert

🏷️ Productivity -

The Calculus expert helps in performing computations.

ChatDocs

🏷️ Productivity -

The ChatDocs agent creates Q&As based on any type of document.

Confluence technical writer

🏷️ Knowledge -

The Confluence technical writer helps documentation writers create and edit Confluence pages.

Required set-up:

1. You must have an Atlassian account that uses the same email address as the one connected to the Agentic platform.

2. This account must at least have the View all, Add page, and Add attachments permissions on the Confluence spaces you wish to consult/modify.

3. You must create Atlassian credentials using this account within the platform.

Content Ideation Agent

🏷️ Marketing -

The Content Ideation Agent generates content ideas for various platforms like blogs, social media, or marketing campaigns.

Content reviewer

🏷️ Knowledge -

The Content reviewer helps users with documentation writing tasks, including providing synonyms, definitions, and sentence rewriting.

Customer prep meeting agent

🏷️ Sales -

The Customer prep meeting agent aids in preparing for customer meetings by providing insights about a client meeting by detailed information on companies, key individuals, and industry trends. The agent will gather and present information on company profiles, executive backgrounds, industry dynamics, and AI strategies and activities

Required set-up:

To use this agent, you must customize the instructions template by replacing [Business] with the name of the company or the industry field you wish to investigate.

Customer support agent

🏷️ Customer support -

The Customer support agent addresses customer inquiries about your company's products and features by searching your company’s product documentation.

Required set-up:

1. Customizing the agent’s description and instructions: Replace [COMPANY] with the name of your company.

2. Adding your own data source to the agent:

   • You must create one or several data sources with your company’s product documentation. These data sources can be documents or external integrations.

   • Then, you must add those data sources when configuring the agent with the Customer support agent templatein Build > Agents.

Customer support response helper

2. Then, you must add these data sources to the configuration of the Customer support agent in Build > Agents.

🏷️ Customer support -

The Customer support response helper agent helps support agents craft responses to customer tickets.

Required set-up:

1. You must have an Atlassian account that uses the same email address as the one connected to the Agentic platform.

2. This account must have access to the Jira project used for customer support tickets and have permission to view the tickets.

3. You must create Atlassian credentials using this account within the platform.

Data research assistant

Coming soon!

Data researcher

Coming soon!

DecisionDigest

🏷️ Productivity -

The DecisionDigest agent reads and analyzes input data to generate a summary table that includes information, decisions, and actionsdata in the Information/Decision/Action (IDA) format and presents the findings in an organized table format.

Email specialist for customer interaction

🏷️ Sales -

The Email specialist for customer interaction automates and enhances communication during the first customer interaction by drafting, personalizing, and emailing responses to customer inquiries.

Go No Go Agent RFP

🏷️ Sales -

The Go No Go Agent RFP assists in decision-making on responding to RFPs.

Required set-up:

You must provide the data source(s) that the agent will base its decision on (RFP(s), website(s), product documentation, etc.):

1. Create one or several data sources according to your needs. These data sources can be documents (RFP(s)) or external integrations (such as a website for example).

2. Then, you must add those data sources when configuring the agent with the Go No Go Agent RFP templatein Build > Agents.

Graph generator

Coming soon!

HR officer

🏷️ HR -

The HR officer knows all everything about HR procedures and can answer questions based on its knowledge and/or using information from the web.

Image analyzer

🏷️ Productivity / IT Support -

The Image analyzer agent delivers insightful specializes in the analysis of images.

Interactive RFP Agent

🏷️ Sales -

The Interactive RFP Agent responds to specific questions from an RFP.

Required set-up:

You must provide data source(s) containing prior knowledge from previous RFPs and relevant documents, including PDFs and past Q&A:

1. Upload your documents in Data sources > Documents.

2. Then, you must add these documents when configuring the agent with the Interactive RFP Agent templatein Build > Agents.

IT Expert

🏷️ IT Support -

The IT Expert knows all about IT issues and can answer questions using its knowledge.

Required set-up:

1. You must have a ServiceNow account.

2. You must create ServiceNow credentials using this account within the platform.

3. You must create a ServiceNow knowledge base data source that uses these credentials.

4. Finally, you must add this data source to the configuration of the IT Expert agent in Build > Agents.

Meeting Recap Specialist

🏷️ Productivity -

The Meeting Recap Specialist provides comprehensive and accurate summaries of meetings.

Plagiarism Check

🏷️ Marketing -

The Plagiarism Check agent evaluates documents for potential plagiarism by analyzing the text against a database of external sources.

Prompt expert

🏷️ Productivity -

The Prompt expert creates and refines prompts to guide AI models in generating accurate, relevant, and contextually appropriate responses that meet the user's objectives.

Sales expert

🏷️ Sales -

The Sales expert answers questions about your company’s products, solutions, platform, partners, clients, resources, pricing, and more.

Sales RFP agent

🏷️ Sales -

The Sales RFP agent responds to specific questions from a Request for Proposal (RFP) and populates an Excel file with the answers.

Security officer

🏷️ Konverso -

The Security officer answers questions about Konverso's SOC2 Type 2 policies within the following scope:

Service catalog clerk

Spell checker

🏷️ Productivity -

The Spell checker checks for spelling mistakes, corrects grammar, and improves clarity in a text.

Summarize my RFP

Summary writer

🏷️ Productivity -

The Summary writer summarizes text, responses, and conversations.

Ticket Manager

Translation expert

🏷️ Productivity -

The Translation expert translates text accurately and efficiently between multiple languages, ensuring contextually appropriate, grammatically correct, and culturally sensitive translations.

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