Content Comparison

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• Go to Build > Data sources > External integrations.

• Click the Add external integration button;

• Next, click the ServiceNow catalog card and provide the following information:

  • Name the data source;

  • Select existing credentials to ServiceNow;

  • Add a description for the data source;

  • Select the Main language of the articles, either English or French.

  • Table name (sys_class_name): Specify the name of the catalog table to retrieve the items from, for example, sc_cat_item.

  • (Optional) Type an SQL filter (Glide query) to filter the items of the ServiceNow catalog.

  • Specify the ServiceNow portal URL suffix (ONLY relevant for the Links to the articles);

What is a Glide Query?

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• • , which is sp by default. However, it can differ depending on your organization’s ServiceNow configuration;

Finally, click the Add external integration button to add this new integration to your data source repository.

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