What languages does Kbot know?

Currently, Kbot supports two languages: French and English. You can switch between languages during conversations.

Where does Kbot search for the information? 

There are five main sources of knowledge. Kbot uses them to find the most relevant information. 

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Kbot provides federated searches and may look for content in various Snow tables or other corporate sites such as Sharepoint sites, or other public sites such as Microsoft Support or Google Support documentation.

Here we list the main content sources that may be enabled in your instance. More options are available. Consult the Konverso support if needed.

ServiceNow Knowledge Articles

(obtained from Snow kb_knowledge table)

The ServiceNow knowledge bases share has useful information, such as self-help, troubleshooting, or task resolution. Learn more about ServiceNow services content on their website.

Mandarine MOOC

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ServiceNow Catalog

(obtained from Snow sc_cat_item table)

The ServiceNow catalog bases has useful service request definitions, such as self-provisionning, device ordering. Learn more about ServiceNow catalog on their website.

Microsoft Support

The Office Help & Training portal, support.office.com.

Microsoft Graph

Microsoft Graph provides users with the access to both data and intelligence in Microsoft 365. To learn more about Microsoft Graph and its main features, view the Microsoft documentation.

RightAnswers

The Knowledge-Centered Support (KCS) knowledge database. For more information about RightAnswers, visit the official website.

Recommender System

The Kbot internal system that analyzes articles that have been liked by users. Based on this analysis, Kbot offers useful articles to users when appropriate, which speeds up the search for a solution. If your colleagues consider some articles useful - Kbot displays these articles in the first place.

Where can I talk to Kbot? 

Kbot supports multiple communication channels, including web chat, Skype, Cisco Jabber, Microsoft TeamsMicrosoft Teams, Google Chat, Skype for Business, etc. The channels are configured by administrators, so the channel available to you depends on your company environment.

Is there a trial version? 

Yes, there is a free trial version of Kbot. To request it, email us at contact@konverso.ai. Visit our website www.konverso.ai to learn more about us and our solution.