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To configure your widget, go to Configuration > Widget on your Kbot host and set the parameters. For more details on parameters, view this help page.
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In case you are migrating from old version of widget to the new one, you might want to keep the parameters you have defined earlier. To do so, you need to export the properties from the |
General settings
Name: enter the name of your widget.
Description: enter the description.
Application: select
Snow Portal (/snow)for your ServiceNow widget.
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Widget appearance and behavior
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Text of buttons.
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Behavior: make the conversation refresh on close, or make the chat modal.
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Button appearance
Text of the button and its tooltip.
Button colors for default and hover states.
Button position.
The tooltip hide timeout.
The button icon.
Hide the button.
Widget icon file.
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Copying ID
Click Save and copy the widget ID — you will need to enter it in ServiceNow later. The ID is available in the browser address bar (the last value after /), or in the Code for embedding area on the right side of the window.
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