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To configure your widget, go to Configuration > Widget on your Kbot host and set the parameters. For more details on parameters, view this help page.
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In case you are migrating from old version of widget to the new one, you might want to keep the parameters you have defined earlier. To do so, you need to export the properties from the |
General settings
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Name: enter the name of your widget.
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Description: enter the description.
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Application: select Snow Portal (/snow) for your ServiceNow widget.
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Widget appearance and behavior
The width and height of the chat window, its colors and position. We recommend at least 600x800 for the ServiceNow widgets.
Text of buttons.
Behavior: make the conversation refresh on close, or make the chat modal.
Refresh on close: when selected, the widget has the Minimize and Close buttons in the upper right. When you click the Close button, the current conversation is finished.
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Button appearance
Text of the button and its tooltip.
Button colors for default and hover states.
Button position.
The tooltip hide timeout.
The button icon display: set whether icon and text or only text shall be displayed.
Hide the button: select this checkbox if you are going to use a custom button.
Widget icon file.
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Copying ID
Click Save and copy the widget ID — you will need to enter it in ServiceNow later. The ID is available in the browser address bar (the last value after /), or in the Code for embedding area on the right side of the window.
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