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Before you create a ServiceNow knowledge base data source, you need to ensure you have configured ServiceNow credentials in Admin Administration > Credentials.

Adding a ServiceNow knowledge base data source

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• Go to Build > Data sources > External integrations.

• Click the Add external integrationsintegration button;

• Next, click the ServiceNow knowledge base card and provide the following information:

  • Name the data source;

  • Select existing credentials to ServiceNow;

  • Add a description for the data source;

  • (Optional) Specify the Articles language, e.g. en or fr.

  • Specify the ServiceNow portal URL suffix (ONLY relevant for the Links to the articles);

  • Specify the ServiceNow article identifier, for example, number or sys_id.

  • (Optional) Type an SQL filter (Glide query) to filter the articles of the ServiceNow knowledge base. Note that by default, all articles are retrieved.

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