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Koji offers different possibilities to learn recurring questions and answers. For instance, it can retrieve the appropriate answers from Confluence or browse the web to extract the best answers for your users.
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Assisting employees with tickets
Koji assists users in creating a new ticket, provides status on existing tickets and enables users to add new comments.
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Expanding Koji’s value
Koji provides project managers with analytics, so they can review conversations and new questions from users, easily add new responses, and measure each user’s satisfaction.
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Want to know more? Please, visit the https://konverso.atlassian.net/wiki/spaces/KAJSM/overview?homepageId=2165244015 Kbot for Atlassian Jira Service Management documentation! |
What is Koji dedicated instance?
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You are a managed service provider and wish to offer your own, customized Koji service to your Jira accounts.
You want the full control over the solution and be able to change its components.
Where to begin?
View the Getting started page to see how to launch your Koji project.