Creating
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a widget
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Open the DevOps > Deployments > Widget Snow report.
Define the specifications of your widget and copy the generated code, you will need it in the next step.
Widget for a specific page
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To add a widget in your ServiceNow environment, first of all you need to create and configure a widget. Then you can add either a global widget or a widget for a specific page.
Adding a widget
The global widget is available for all the users of the portal, whether they are logged in or not. The widget is available on all the pages.
You can add the widget only for a specific page. If you know that users might have questions when they go to a particular page, you can provide them with the opportunity to solve possible issues with the help of the Konverso Kbot for Snow virtual agent.
Adding the UI Widget Object
1. Select Service Portal > Widget view in ServiceNow and create a new one called “Kbot Chat Widget”.
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2. Copy the script created in the Kbot report to the Client Controller field.
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You can find the report to generate the javascript from the link: https://<my tenant>.konverso.ai/admin/context-group/devops-tools/report/812 |
Adding the widget to a specific page
1. In the navigation tree, find and click Service Portal Configuration.
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2. In the Service Portal view, select Designer.
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3. From the list of pages, select the one that you want to modify. For example, to edit the main portal page, search for “index”:
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4. To quickly find the widget, type its name in the search field in the upper left of the window.
5. Drag and drop the widget into the page.
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Result
Now the button with the Konverso Kbot for Snow virtual agent widget is displayed on the page that you have modified.
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Using custom buttons
When adding a widget to a portal page, you can use a Kbot floating button, or create a custom one. The latter allows you to fine-tune its position on the page and set the way it looks.