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This page describes the first steps of getting familiar with Koji and its functionalities.
Backoffice
All right, Koji is ready to go. Let’s go to to the backoffice to see what you can do now.
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For more information on the backoffice functionalities, see the Koji backoffice chapter and view the Koji overview tutorial. |
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Setting the configuration
First of all you might want to check the settings that define your Koji’s behavior. To do so, click Koji settings in the backoffice to see and modify settings.
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For more information on settings, see the Koji settings page. |
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Publishing the chat
By default the chat is not displayed in your portal. Once you have checked the settings and made sure all systems go, you can publish the chat, so people can start communicating with Koji.
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To enable the chat, see Display the chatbot in the portal in Koji settings. |
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Getting to know users
Probably your Jira project is not empty, and you have a number of users there. Koji does not know these people yet. It get familiar with those users, who open the portal with enabled chat. They are included into Koji’s list of users.
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Helping Koji become more efficient
Once users begin talking with Koji, it collects the conversation details. These are crucial for understanding users and making Koji more efficient.
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FAQ allows you to create articles and build a knowledge base as a result.
Conversation training allows you to train existing conversations to make them more efficient.
Knowledge training allows you to enrich the list of users' questions associated with a given response.
Creating FAQ
Create an internal knowledge base that provides users with short answers — FAQ.
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To learn how to create, import, and export such articles, see the FAQ page. |
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Conversation training
Analyze real-life conversations and improve the bot’s ability to provide useful replies.
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To learn more about it, see the Conversation training page. |
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Knowledge training
Review the articles that users have marked “useful” or “not useful” in the chat, and train Koji. A well-trained assistant offers useful articles to users when appropriate, speeding up the search.
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To learn more about it, see the Knowledge training page. |
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Studying analytics
Koji monitors your environment’s metrics, from conversations and knowledge bases to external interactions and license management.
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