These reports provide you with the users-related statistics. You can view active users, active users sessions, visitors, and associated details.

Prerequisites: users in Koji

Before using the reports, it is important to understand the general concepts of users in Koji. To learn about them, see the Roles and permissions page.

Active user sessions

When a user logs in to Koji, an active session is started. The system uses tokens to collect user data, such as IP addresses and user login IDs. These tokens are valid for only one session.

This report allows you to view the following:

• The list of active users identified in your chatbot environment;

• The user’s authentication method and communication channel;

• The time of the user’s latest interaction with the bot. 

Active users

This report allows you to view the following:

• The list of users who interacted with Koji;

• The number of exchanged messages and taken actions.

User data

This report allows you to view the following:

• Channels used for authorization;

• User data;

• Account-related parameters;

• The analysis of interests (such an analysis is based on discovered entities);

• Conversation history.

Visitors

Visitors are users who logged in, but got no help from Koji, as they did not ask anything specific. Perhaps, they said "Hello", but did not actually ask the virtual assistant to perform anything useful. Visitors are the ones who are yet to experience Koji’s benefits.

This report allows you to view the following:

• The list of users who carried out simple dialogues and did not ask anything specific.