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Your agents can leverage data retrieved from external integrations to generate a relevant answer to a user’s query. To enable this functionality, you need to add a new data source for each external integration you wish to use.

Data sources with external integrations are managed in Build > Data sources > External integrations. This page allows you to view your integrations, search for a specific one via the search bar, and modify and delete a data source.

The following integrations are available:

  • Web crawler (Scrapy): add the URL of a website from which you wish to leverage the content.

  • Atlassian Confluence: add content from a Confluence wiki.

  • Microsoft SharePoint: add content from a SharePoint site.

  • ServiceNow catalog: add content from the ServiceNow catalog.

  • ServiceNow KB (KB API): add content from the ServiceNow knowledge base.

What’s next?

Read the pages listed below to learn more about each data source and how to create them.

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