On this page, you will find the list of pre-built agents offered by the Konverso platform. Most of them work right out of the box but some of them need some configuration on your part to be able to use them.

Categories

Our pre-built agents have been categorized to help you search for the ones you need in your daily work.

The pre-defined categories are the following:

• Productivity: general productivity tasks for employees.

• IT Support: help users with IT-related inquiries, especially regarding ServiceNow.

• HR: support employees with all HR-related matters.

• Marketing: manage digital marketing tasks.

• Knowledge: manage written content, such as documentation.

• Sales: manage sales-related matters, from customer insight, and sales Q&A to customer RFP.

• Customer support: manage the customer support life cycle.

You can also use one of these to categorize your agents when building your own.

List of agents

Blog Expert

🏷️ Marketing -READY TO USE

The Blog Expert helps users create, manage, and optimize blog content through features such as content generation, SEO optimization, editing, content strategy, and audience engagement.

Calculus expert

🏷️ Productivity - READY TO USE

The Calculus expert helps in performing computations.

ChatDocs

🏷️ Productivity - READY TO USE

The ChatDocs agent creates Q&As based on any type of document.

Confluence technical writer

🏷️ Knowledge - CREDENTIALS REQUIRED

The Confluence technical writer helps documentation writers create and edit Confluence pages.

Required set-up:

1. You must have an Atlassian account that uses the same email address as the one connected to the Agentic platform.

2. This account must at least have the View all, Add page, and Add attachments permissions on the Confluence spaces you wish to consult/modify.

3. You must create Atlassian credentials using this account within the platform.

Content Ideation Agent

🏷️ Marketing -READY TO USE

The Content Ideation Agent generates content ideas for various platforms like blogs, social media, or marketing campaigns.

Content reviewer

🏷️ Knowledge -READY TO USE

The Content reviewer helps users with documentation writing tasks, including providing synonyms, definitions, and sentence rewriting.

Customer prep meeting agent

🏷️ Sales -CUSTOM INSTRUCTIONS REQUIRED

The Customer prep meeting agent aids in preparing for a client meeting by detailed information on companies, key individuals, and industry trends.

Required set-up:

To use this agent, you must customize the instructions template by replacing [Business] with the name of the company or the industry field you wish to investigate.

Customer support agent

🏷️ Customer support -CUSTOM INSTRUCTIONS REQUIRED DATA SOURCE REQUIRED

The Customer support agent addresses customer inquiries about your company's products and features by searching your company’s product documentation.

Required set-up:

1. Customizing the agent’s description and instructions: Replace [COMPANY] with the name of your company.

2. Adding your own data source to the agent:

   • You must create one or several data sources with your company’s product documentation. These data sources can be documents or external integrations.

   • Then, you must add those data sources when configuring the agent with the Customer support agent template in Build > Agents.

Customer support response helper

🏷️ Customer support -CREDENTIALS REQUIRED

The Customer support response helper agent helps support agents craft responses to customer tickets.

Required set-up:

1. You must have an Atlassian account that uses the same email address as the one connected to the Agentic platform.

2. This account must have access to the Jira project used for customer support tickets and have permission to view the tickets.

3. You must create Atlassian credentials using this account within the platform.

Data research assistant

Coming soon!

Data researcher

Coming soon!

DecisionDigest

🏷️ Productivity -READY TO USE

The DecisionDigest agent analyzes data in the Information/Decision/Action (IDA) format and presents the findings in an organized table format.

Email specialist for customer interaction

🏷️ Sales -READY TO USE

The Email specialist for customer interaction automates and enhances communication during the first customer interaction by drafting, personalizing, and emailing responses to customer inquiries.

Go No Go Agent RFP

🏷️ Sales -DATA SOURCE REQUIRED

The Go No Go Agent RFP assists in decision-making on responding to RFPs.

Required set-up:

You must provide the data source(s) that the agent will base its decision on (RFP(s), website(s), product documentation, etc.):

1. Create one or several data sources according to your needs. These data sources can be documents (RFP(s)) or external integrations (such as a website for example).

2. Then, you must add those data sources when configuring the agent with the Go No Go Agent RFP template in Build > Agents.

Graph generator

Coming soon!

HR officer

🏷️ HR - READY TO USE

The HR officer knows everything about HR procedures and can answer questions based on its knowledge and/or using information from the web.

Image analyzer

🏷️ Productivity / IT Support -READY TO USE

The Image analyzer agent specializes in the analysis of images.

Interactive RFP Agent

🏷️ Sales -DATA SOURCE REQUIRED

The Interactive RFP Agent responds to specific questions from an RFP.

Required set-up:

You must provide data source(s) containing prior knowledge from previous RFPs and relevant documents, including PDFs and past Q&A:

1. Upload your documents in Data sources > Documents.

2. Then, you must add these documents when configuring the agent with the Interactive RFP Agent template in Build > Agents.

IT Expert

🏷️ IT Support -SET UP REQUIRED

The IT Expert knows all about IT issues and can answer questions using its knowledge.

Required set-up:

1. You must have a ServiceNow account.

2. You must create ServiceNow credentials using this account within the platform.

3. You must create a ServiceNow knowledge base data source that uses these credentials.

4. Finally, you must add this data source to the configuration of the IT Expert agent in Build > Agents.

Meeting Recap Specialist

🏷️ Productivity -READY TO USE

The Meeting Recap Specialist provides comprehensive and accurate summaries of meetings.

Plagiarism Check

🏷️ Marketing -READY TO USE

The Plagiarism Check agent evaluates documents for potential plagiarism by analyzing the text against a database of external sources.

Prompt expert

🏷️ Productivity -READY TO USE

The Prompt expert creates and refines prompts to guide AI models in generating accurate, relevant, and contextually appropriate responses that meet the user's objectives.

Sales expert

🏷️ Sales -SET UP REQUIRED

The Sales expert answers questions about your company’s products, solutions, platform, partners, clients, resources, pricing, and more.

Sales RFP agent

🏷️ Sales -SET UP REQUIRED

The Sales RFP agent responds to specific questions from a Request for Proposal (RFP) and populates an Excel file with the answers.

Security officer

🏷️ Konverso -READY TO USE

The Security officer answers questions about Konverso's SOC2 Type 2 policies within the following scope:

Service catalog clerk

Spell checker

🏷️ Productivity -READY TO USE

The Spell checker checks for spelling mistakes, corrects grammar, and improves clarity in a text.

Summarize my RFP

Summary writer

🏷️ Productivity -READY TO USE

The Summary writer summarizes text, responses, and conversations.

Ticket Manager

Translation expert

🏷️ Productivity -READY TO USE

The Translation expert translates text accurately and efficiently between multiple languages, ensuring contextually appropriate, grammatically correct, and culturally sensitive translations.

Trend Tracker

Web Searcher

🏷️ Productivity -READY TO USE

The Web Search agent replies to general questions and browses the web.