Operator role is not applied

Symptoms

An administrator changed someone’s role to Operator, but this user gets an error after typing the #on command in the chat.

This could happen in a test environment when the user switches between domains, accounts, etc.

Solution

Set the user’s role to User and then back to Operator.

• Ask a user to stop the conversation by typing stop.

• Go to Configuration > Tenants > Tenant role setup.

• Find the required user and set their role to User.

• Click Refresh to update the report.

• Find the required user and set their role to Operator.

Now user should be able to use operator commands.