Setting up the widget

Creating the widget code

1. In the Konverso Kbot back office, open the DevOps > Deployments > Widget Snow report.

2. Define the specifications of your widget and copy the generated code, you will need it in the next step.

Widget for a specific page

You can add the Konverso Kbot for Snow virtual agent widget only for a specific page. If you know that users might have questions when they go to a particular page, you can provide them with the opportunity to solve possible issues with the help of the Konverso Kbot for Snow virtual agent.

Adding the UI Widget Object

1. Select Service Portal > Widget view in ServiceNow and create a new one called “Kbot Chat Widget”.

2. Copy the script created in the Kbot report to the Client Controller field.

Adding the widget to a specific page

1. In the navigation tree, find and click Service Portal Configuration.

2. In the Service Portal view, select Designer. 

3. From the list of pages, select the one that you want to modify. For example, to edit the main portal page, search for “index”:

4. To quickly find the widget, type its name in the search field in the upper left of the window.

5. Drag and drop the widget into the page. 

Result

Now the button with the Konverso Kbot for Snow virtual agent widget is displayed on the page that you have modified. 

Customizing the widget’s icon

The button can include an icon as well. We offer a default one but if you would like to change it, send us your icon and we will set it up as the one to be displayed.

The file must be .png and its dimensions must be at least 26x26 pixels and less than 64x64 pixels.

If you have access to the bot from a terminal, the file to replace is located at dev/work/products/[product name]/ui/web/images/kbot_widget_icon.png