Users are people interacting with Kbot: asking questions, managing tickets, etc.

Features

The following features are available for users:

Start new conversations

Click the arrow icon in the text input field to stop the current conversation and start a new one. Previous messages will remain on the screen. 

Attach files

Attach files to your tickets. You can attach files at any moment of the conversation when the bot is gathering information required for a ticket creation. 

Clear the chat

Select this option from the menu in the upper right of the chat window to remove all the messages from the screen.

Export

You can export either a current conversation or the complete conversation history. The data is exported in the TXT format.

Open chat in separate window

Continue the communication in a new window.

Help

Open the Chat Help to view tips, useful commands, etc.