Impersonate API Service

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Konverso offers 2 products for ServiceNow environments: ServiceNow Virtual Agent for IT Service Desk and Impersonate API Service.

• Virtual Agent for IT Service Desk is a virtual assistant that helps you work in the ServiceNow environment. It simplifies the processes of interaction, making searching for information and logging issues or making requests easier and faster.

• Impersonate API Service is an application for accessing ServiceNow APIs. It uses a service account and restricts content to the provided user. This mechanism is implemented using impersonation on the endpoints.

Getting started

• Start with the general overview of the application.

Installing the app

• Ask us for the update set.

Setting up a service account

• Set up a service account.

API reference

• View the list of available APIs.

Support

• Got questions or need help? Contact us, we will be happy to help!