What languages does Kbot know?
Currently Kbot supports two languages: French and English. You can switch between languages during conversations.
Where does Kbot search for the information?
There are five main sources of knowledge. Kbot uses them to find the most relevant information.
ServiceNow
The ServiceNow knowledge bases share useful information, such as self-help, troubleshooting, or task resolution. Learn more about ServiceNow services on their website.
Mandarine MOOC
Online massive open online course (MOOC) and tutorials for the Office 365 community. To learn more about it, visit the Training Portal and the Mandarine Academy website.
Microsoft Support
The Office Help & Training portal, support.office.com.
Microsoft Graph
Microsoft Graph provides users with the access to both data and intelligence in Microsoft 365. To learn more about Microsoft Graph and its main features, view the Microsoft documentation.
Recommender System
The Kbot internal system that analyzes articles that have been liked by users. Based on this analysis, Kbot offers useful articles to users when appropriate, which speeds up the search for a solution. If your colleagues consider some articles useful - Kbot displays these articles in the first place.
Where can I talk to Kbot?
Kbot supports multiple communication channels, including web chat, Skype, Cisco Jabber, Microsoft Teams, etc. The channels are configured by administrators, so the channel available to you depends on your company environment.
Read more about the ways to interact with Kbot on the User page.
Is there a trial version?
Yes, there is a free trial version of Kbot. To request it, email us at contact@konverso.ai. Visit our website www.konverso.ai to learn more about us and our solution.