Koji is the out-of-the-box IT Service Desk Virtual Agent. However, if your organization wants the full control over the solution and higher levels of customization, Konverso offers the possibility to get a dedicated Koji instance, where you can modify anything.

Full range of Kbot functionalities

A dedicated Koji instance provides you with access to all Kbot capabilities:

• Editing intents or workflows;

• Building your own scenarios;

• Customizing bot messages;

• And much more.

When to choose a dedicated instance?

This setup is particularity relevant for the following situations:

• You are a managed service provider and wish to offer your own, customized Koji service to your Jira accounts.

• You want the full control over the solution and be able to change its components.

What’s next?

To learn more about dedicated Koji instance, view the https://konverso.atlassian.net/wiki/spaces/DKI/overview?homepageId=2873524319 Wiki. It helps you to get started and describes the basic steps of launching the project.