On this page, you will find the list of pre-built agents offered by the Konverso platform. Most of them work right out of the box but some of them need some configuration on your part to be able to use them.
Categories
Our pre-built agents have been categorized to help you search for the ones you need in your daily work.
The pre-defined categories are the following:
Productivity: general productivity tasks for employees.
IT Support: help users with IT-related inquiries, especially regarding ServiceNow.
HR: support employees with all HR-related matters.
Marketing: manage digital marketing tasks.
Knowledge: manage written content, such as documentation.
Sales: manage sales-related matters, from customer insight, and sales Q&A to customer RFP.
Customer support: manage the customer support life cycle.
You can also use one of these to categorize your agents when building your own.
List of agents
Blog Expert
🏷️ Marketing -READY TO USE
The Blog Expert helps users create, manage, and optimize blog content through features such as content generation, SEO optimization, editing, content strategy, and audience engagement.
Calculus expert
🏷️ Productivity - READY TO USE
The Calculus expert helps in performing computations.
Confluence technical writer
🏷️ Knowledge - SET UP REQUIRED
The Confluence technical writer helps documentation writers create and edit Confluence pages.
Required set-up:
You must have an Atlassian account that uses the same email address as the one connected to the Agentic platform.
This account must at least have the View all, Add page, and Add attachments permissions on the Confluence spaces you wish to consult/modify.
You must create Atlassian credentials using this account within the platform.
Visit this page to learn how to create Atlassian credentials.
Content reviewer
🏷️ Knowledge -READY TO USE
The Content reviewer helps users with documentation writing tasks, including providing synonyms, definitions, and sentence rewriting.
Customer prep meeting agent
🏷️ Sales -READY TO USE
The Customer prep meeting agent aids in preparing for customer meetings by providing insights about companies, key individuals, and industry trends. The agent will gather and present information on company profiles, executive backgrounds, industry dynamics, and AI strategies and activities
Customer support agent
🏷️ Customer support -SET UP REQUIRED
The Customer support agent addresses customer inquiries about your company's products and features by searching your company’s product documentation.
Required set-up:
You must create one or several data sources with your company’s product documentation. These data sources can be documents or external integrations.
Learn how to create new data sources by reading these documentation pages: Adding documents and Adding external integrations.
Then, you must add these data sources to the configuration of the Customer support agent in Build > Agents.
DecisionDigest
🏷️ Productivity -READY TO USE
The DecisionDigest agent reads and analyzes input data to generate a summary table that includes information, decisions, and actions.
Email specialist for customer interaction
🏷️ Sales -READY TO USE
The Email specialist for customer interaction automates and enhances communication during the first customer interaction by drafting, personalizing, and emailing responses to customer inquiries.
HR officer
🏷️ HR
The HR officer knows all about HR procedures and can answer questions using information from the web.
Note that the answers generated by this agent use public data found on the web and may not reflect your company’s internal policy.
Image analyzer
🏷️ Productivity / IT Support -READY TO USE
The Image analyzer agent delivers insightful analysis of images.
IT Expert
🏷️ IT Support -SET UP REQUIRED
The IT Expert knows all about IT issues and can answer questions using its knowledge.
Required set-up:
You must have a ServiceNow account.
You must create ServiceNow credentials using this account within the platform.
Learn how to set up ServiceNow credentials by reading this page: ServiceNow.
You must create a ServiceNow knowledge base data source that uses these credentials.
Learn how to create a ServiceNow knowledge base data source by reading this page: ServiceNow knowledge base.
Finally, you must add this data source to the configuration of the IT Expert agent in Build > Agents.
Meeting Recap Specialist
🏷️ Productivity -READY TO USE
The Meeting Recap Specialist provides comprehensive and accurate summaries of meetings.
Plagiarism Check
🏷️ Marketing -READY TO USE
The Plagiarism Check agent evaluates documents for potential plagiarism by analyzing the text against a database of external sources.
Prompt expert
🏷️ Productivity -READY TO USE
The Prompt expert creates and refines prompts to guide AI models in generating accurate, relevant, and contextually appropriate responses that meet the user's objectives.
Sales expert
🏷️ Sales -SET UP REQUIRED
The Sales expert answers questions about your company’s products, solutions, platform, partners, clients, resources, pricing, and more.
Sales RFP agent
🏷️ Sales -SET UP REQUIRED
The Sales RFP agent responds to specific questions from a Request for Proposal (RFP) and populates an Excel file with the answers.
Security officer
🏷️ Konverso -READY TO USE
The Security officer answers questions about Konverso's SOC2 Type 2 policies within the following scope:
Acceptable Use Policy
Access Control Policy
Backup and Restoration Policy
Business Continuity and Disaster Recovery Policy
Change Management Policy
Corporate Ethics Policy
Customer Support and SLA
Data Integrity
Incident Management Policy
Information Classification
Information Security
Internal Audit
IT Asset Management
Network Security
Personnel Security
Risk Assessment
Server Security
Serverless Security
Software Development
Technology Equipment Handling and Disposal
Vendor Management
Vulnerability and Penetration Testing Management
Workstation and Mobile Device Policy
Data Retention and Disposal Policy
Konverso SAS Privacy Policy
Spell checker
🏷️ Productivity -READY TO USE
The Spell checker checks for spelling mistakes, corrects grammar, and improves clarity in a text.
Summary writer
🏷️ Productivity -READY TO USE
The Summary writer summarizes text, responses, and conversations.
Translation expert
🏷️ Productivity -READY TO USE
The Translation expert translates text accurately and efficiently between multiple languages, ensuring contextually appropriate, grammatically correct, and culturally sensitive translations.
Web Search
🏷️ Productivity -READY TO USE
The Web Search agent replies to general questions and browses the web.